Jobs
Job Code: MSR
Member Services Representative
Category: Employment Opportunities
Location: YMCA of Rome and Floyd County
Contact Person: Stacy Urqurhart
Job Type: Part-Time
Rate: Hourly Position
Keywords: Member Services Representative
Description:
POSITION PURPOSE
To ensure the delivery of exceptional service to YMCA members, potential members and guests.
Please note that we are looking for someone who has the flexibility to work weekdays, evenings, and weekends up to 29 hours per week.
OUR MISSION AND CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs that build a healthy spirit, mind and body for all. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS
- Deliver exceptional service by listening and responding to member needs and resolving conflict or concerns effectively and professionally.
- Strive to know every member by name and maintain a positive, ongoing relationship with all members, guests, staff, and community partners.
- Record sales receipts, program transactions, and memberships in a timely, accurate manner.
- Maintain timely, relevant knowledge of all YMCA programs and services in order to accurately inform customers of the services available.
- Check in and greet members and guests accurately and efficiently. Address notes on account upon check-in.
- Provide consistent, friendly assistance that exceeds member expectations every day.
- Answer telephone in a professional, courteous manner in accordance with the standards of the Association.
- Provide assistance to potential members in completing application process and in answering any questions.
- Work with team members to encourage the use of YMCA services, programs, and membership opportunities.
- Support and contribute to a safe, clean environment for staff and customers.
- Uphold YMCA policies and procedures in a respectful, positive manner.
OTHER DUTIES AND RESPONSIBILITIES
- Handle additional office work to ensure the efficient and effective running of the department.
- Participate in the planning and implementation of regular member special events.
- Actively participate in staff training, staff meetings and professional development events.
Requirements:
- Must be 18 years of age
- Member Service Representative must be at ease with building relationships with strangers.
- Comfort with speaking with members from diverse backgrounds and various socio-economic backgrounds.
- Proficient computer skills and ability to learn new software easily.
- Exceptional customer service and oral communication skills.
- Proficient basic math or basic accounting skills.
